Terms and Conditions
The agreements/policies/disclaimers below are all subject to the full Terms and Conditions of this site.
We cannot accept returns for any product which has been used. Unused product in original in original condition may be returned within 7 days of purchase. Product with a clear defect from manufacture will be repaired or replaced within 28 days of purchase. Custom orders cannot be returned. In the event of a return, all postage/shipping costs are the purchaser's responsibility.
That being said, customer satisfaction is very important to us - if you have any issue with our product, please let us know.
Due to the variety of uses for rope, Renaissance Rope can make no warranty as to the suitability of a piece of rope for any given application. It is up to the end user to properly assess the anticipated project, the condition of a given piece of rope, and other factors to decide whether it is appropriate for the task and has a suitable margin for safety. Natural fiber ropes do not have a load rating as their strength depends on many factors including, but not limited to, how it is used, what type of environment it is used in, and how it is cared for.
In legal speak: Renaissance Rope makes makes no warranty, expressed or implied, as to the safety or performance of any of our products. Renaissance Rope accepts no responsibility for any damages or injuries sustained from the use of (or inability to use) our products. The purchaser assumes all risk and liability.
In a nutshell, your personal or order information will never be sold, rented, or given to any company or individual except as is necessary to process your order.